PRIVACY POLICY AND SMS TERMS AND CONDITIONS
Effective Date: July 1, 2026
HQ22 Creatives LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we collect it, how we use and protect it, and the terms that apply when you communicate with us by text message.
- Information We Collect
We may collect personal information that you voluntarily provide, including:
- Your name
- Your phone number
- Your email address
- Your business or organization name
- Your project details
- Appointment and scheduling information
- Billing and payment information
- Information included in messages, forms, contracts, emails, or other communications you send to us
We may also collect basic technical information when you visit our website, such as your browser type, device type, general location, pages visited, and website activity.
- How We Collect Information
We may collect information when you:
- Complete a form on our website
- Request a quote or consultation
- Schedule an appointment or meeting
- Call, email, or text us
- Enter into a service agreement with us
- Provide information in person
- Make a payment
- Communicate with us through social media or another online platform
- Opt in to receive text messages
- How We Use Your Information
We may use your information to:
- Respond to questions and service inquiries
- Prepare quotes, proposals, contracts, and invoices
- Schedule and confirm appointments, meetings, and production dates
- Provide project updates and customer support
- Communicate about services you requested
- Process payments and maintain business records
- Send reminders and important account information
- Improve our website, services, and customer experience
- Protect against fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
- SMS Messaging Terms and Conditions
The HQ22 Creatives LLC messaging program includes general conversational and informational messages used to answer questions, provide customer support, communicate about services, share project updates, send payment reminders, and provide scheduling or account related information.
By providing your mobile phone number and opting in, you consent to receive text messages from HQ22 Creatives LLC.
Message frequency varies based on communication needs. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any product or service.
How to Opt Out
Reply STOP to any text message to unsubscribe at any time.
After you reply STOP, you will receive one final message confirming that you have been unsubscribed. You will not receive additional text messages unless you opt in again.
How to Get Help
Reply HELP to any text message for assistance.
You may also contact HQ22 Creatives LLC at:
Email: info@hq22creatives.com
Phone: 3134564459
Carriers are not liable for delayed or undelivered messages.
- Data Sharing
HQ22 Creatives LLC does not sell, rent, or share customer information with third parties or affiliates for marketing or promotional purposes.
Mobile opt in information, SMS consent, and phone numbers collected for SMS communication are never shared, sold, rented, or disclosed to anyone for any purpose.
Any information sharing described elsewhere in this Privacy Policy excludes mobile opt in information, SMS consent, and phone numbers collected for SMS communication.
We may share limited personal information with trusted service providers when reasonably necessary to operate our business.
These providers may include companies that assist with:
- Payment processing
- Website hosting
- Email and phone communications
- Scheduling
- Customer relationship management
- Accounting
- Cloud storage
- Legal or professional services
These providers may only use the information as needed to provide services to us.
We may also disclose information when required by law, court order, legal process, or government request, or when necessary to protect our business, customers, property, or legal rights.
- Data Security
We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, storage system, email service, or method of electronic communication can be guaranteed to be completely secure.
- Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal obligations.
- Cookies and Website Technology
Our website may use cookies or similar technologies to support website functionality, understand website activity, and improve the user experience.
You may adjust your browser settings to limit or block cookies. Some website features may not function properly if cookies are disabled.
- Third Party Websites
Our website may contain links to websites or services operated by other companies. HQ22 Creatives LLC is not responsible for the privacy practices, security, or content of those websites.
You should review the privacy policies of any third party website you visit.
- Your Privacy Choices
You may contact us to:
- Request access to the personal information we maintain about you
- Request that inaccurate information be corrected
- Request that certain information be deleted
- Withdraw your consent to receive communications
- Ask questions about how your information is used
Some information may be retained when required for legal, financial, security, or legitimate business purposes.
- Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under the age of 13 without permission from a parent or legal guardian.
When a project includes minors, information and permissions may be collected from a parent, legal guardian, school, organization, or authorized representative.
- Changes to This Policy
HQ22 Creatives LLC may update this Privacy Policy and SMS Terms and Conditions when our practices, services, or legal requirements change.
The updated policy will be posted on our website with a revised effective date.
- Contact Information
If you have questions about this Privacy Policy or SMS communications, contact HQ22 Creatives LLC at info@hq22creatives.com, OR 313-456-4459